Privacy Policy

Effective Date: July 5, 2025
Last Updated: July 5, 2025

Your privacy is our top priority. WellMen.ai uses advanced security to keep your data confidential. We never share your information without consent. Learn more about us or return to homepage.

INTRODUCTION

This Privacy Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and the rules made thereunder. This Privacy Policy does not require any physical, electronic, or digital signature.

This document is published in accordance with the provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under Information Technology Act, 2000.

Sparknow Technologies LLP ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. WellMen ("WellMen.ai") is a product/service of Sparknow Technologies LLP. This Privacy Policy explains how we collect, use, store, and protect information when you use our AI-powered men's sexual wellness platform available at https://www.wellmen.ai (the "Platform").

By using our Platform, you indicate that you understand, agree, and consent to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Platform.

1. CONSENT AND ACCEPTANCE

By providing your information or using our Platform, you hereby consent to the collection, storage, processing, and transfer of your Personal Information and Non-Personal Information as specified in this Privacy Policy. You agree that such collection, use, storage, and transfer shall not cause any loss or wrongful gain to you or any other person.

2. INFORMATION WE COLLECT

2.1 Personal Information

Personal Information that can be used to identify or contact you includes:

• Basic Information: Name, email address, phone number, date of birth
• Account Information: Username, password, account preferences
• Health & Wellness Data: Responses to health assessments, lifestyle information, wellness goals
• Sensitive Personal Data: Information related to sexual health, medical history, physical and physiological conditions as provided during assessments
• Transaction Information: Purchase history, payment details (processed by third-party providers)
• Communication Data: Feedback, support queries, survey responses

2.2 Non-Personal Information

Information that cannot identify you directly:

• Technical Data: IP address, browser type, operating system, device information
• Usage Data: Pages visited, time spent, features used, click patterns
• Location Data: General geographic location (country/state level)
• Analytics Data: Performance metrics, error reports, usage patterns

2.3 Information Collection Methods

We collect information through:

• Direct input during registration and assessments
• Automated collection via cookies and similar technologies
• Third-party integrations (payment processors, analytics providers)
• Communications with our support team

3. HOW WE USE YOUR INFORMATION

3.1 Primary Purposes

We use your information to:

• Provide Services: Generate AI-powered wellness reports and action plans
• Personalization: Tailor recommendations based on your assessment responses
• Account Management: Maintain your account and user preferences
• Communication: Send service updates, wellness tips, and important notices
• Transactions: Process purchases and manage billing
• Support: Respond to queries and provide customer assistance

3.2 Additional Uses

• Improvement: Enhance our AI algorithms and service quality
• Analytics: Understand usage patterns and user needs
• Security: Detect and prevent fraud or unauthorized access
• Legal Compliance: Meet regulatory requirements and legal obligations
• Research: Conduct anonymized studies on wellness trends (with explicit consent)

3.3 AI Processing

Your assessment data is processed by our AI systems to:

• Analyze wellness patterns
• Generate personalized reports
• Create tailored action plans
• Identify relevant wellness recommendations

Note: All AI processing is automated and designed to maintain your privacy.

4. INFORMATION SHARING AND DISCLOSURE

4.1 We DO NOT Sell Your Information

We never sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 Limited Sharing

We may share your information only in these circumstances:

• Service Providers: With trusted third parties who help us operate our Platform:
  • Payment processors (for transactions)
  • Cloud storage providers (for secure data storage)
  • Analytics services (in anonymized form)
  • Email service providers (for communications)
• Legal Requirements: When required by law, court order, or government request
• Protection of Rights: To protect our rights, privacy, safety, property, or that of our users
• Business Transfers: In case of merger, acquisition, or sale of assets (with notice to users)
• With Your Consent: When you explicitly agree to specific sharing

4.3 Data Security Requirements

All third parties are required to:

• Maintain confidentiality of your information
• Use data only for specified purposes
• Implement appropriate security measures
• Comply with applicable data protection laws

5. DATA SECURITY

5.1 Security Measures

We implement industry-standard security measures including:

• Encryption: SSL/TLS for data transmission, encryption at rest for stored data
• Access Controls: Role-based access, multi-factor authentication for admin access
• Monitoring: Regular security audits and vulnerability assessments
• Physical Security: Secure data centers with restricted access
• Incident Response: Established procedures for security incidents

5.2 Your Responsibilities

• Keep your account credentials confidential
• Use strong, unique passwords
• Report any suspected security breaches immediately
• Ensure accuracy of information provided

5.3 Limitations

While we strive to protect your information, no system is 100% secure. We cannot guarantee absolute security against all threats.

6. YOUR PRIVACY RIGHTS

6.1 Access and Control

You have the right to:

• Access: Request a copy of your personal information
• Rectification: Correct inaccurate or incomplete data
• Deletion: Request removal of your personal information
• Portability: Receive your data in a structured format
• Objection: Object to certain processing activities
• Restriction: Limit how we use your information

6.2 Exercising Your Rights

To exercise these rights:

• Log into your account settings
• Email us at support@wellmen.ai
• We will respond within 30 days

6.3 Opt-Out Options

You can opt-out of:

• Marketing communications (via unsubscribe link)
• Non-essential cookies (through browser settings)
• Data analytics (contact us)

7. DATA RETENTION

7.1 Retention Periods

• Active Accounts: As long as your account is active
• After Deletion: Up to 90 days for backup recovery
• Legal Obligations: As required by applicable laws
• Anonymized Data: May be retained indefinitely for research

7.2 Deletion Process

Upon account deletion:

• Personal identifiers removed immediately
• Assessment data anonymized or deleted
• Backups purged within 90 days
• Legal/tax records retained as required

8. COOKIES AND TRACKING

8.1 Types of Cookies

• Essential: Required for Platform functionality
• Analytics: Help us understand usage patterns
• Preferences: Remember your settings
• Marketing: Track campaign effectiveness (with consent)

8.2 Cookie Management

You can manage cookies through:

• Browser settings
• Our cookie preference center
• Third-party opt-out tools

9. CHILDREN'S PRIVACY

Our Platform is not intended for anyone under 18 years of age. We do not knowingly collect information from minors. If we discover we have collected data from someone under 18, we will promptly delete it.

10. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place through:

• Standard contractual clauses
• Adequate security measures
• Compliance with local data protection laws

11. THIRD-PARTY LINKS

Our Platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

12. UPDATES TO THIS POLICY

We may update this Privacy Policy to reflect changes in:

• Legal requirements
• Our practices
• Platform features
• User feedback

We will notify you of material changes via email or Platform notification. Continued use after updates constitutes acceptance.

13. SPECIAL CONSIDERATIONS FOR HEALTH DATA

13.1 Sensitive Information Handling

Sexual wellness data is treated with extra care:

• Enhanced encryption
• Limited access on need-to-know basis
• No use for purposes other than service delivery
• Explicit consent for any research use

13.2 AI Transparency

• AI processes data only for generating wellness insights
• No human review of individual assessments
• Aggregated insights used for algorithm improvement
• You can request information about AI decision-making

14. CONTACT INFORMATION

For privacy-related queries or to exercise your rights:

Privacy Officer
Email: support@wellmen.ai
Address: [Your Company Address]

GRIEVANCE OFFICER

Grievance Officer (as per IT Act 2000):
Name: Ashish Rathore
Email: support@wellmen.ai
Phone: +91 6266424425

Response Times:

• Acknowledgment: Within 24 hours
• Resolution: Within 30 days

15. LEGAL BASIS FOR PROCESSING

We process your information based on:

• Consent: For health data and marketing
• Contract: To provide our services
• Legal Obligations: To comply with laws
• Legitimate Interests: For security and improvement

CONTACT US

If you have any questions about this Privacy Policy, please contact us at support@wellmen.ai.
Company Name: Sparknow Technologies LLP
Address: House No 33/1, Choudari Gali, Ward No 7, Bhilpura, Chater Kheda Road, Seoni Malwa, Hoshangabad, Hoshangabad, Madhya Pradesh, 461223, India